Frequently Asked Questions
How quickly can I receive a quotation?
We usually provide a formal quotation within 2 hours after receiving your inquiry. For urgent requests, please specify in your communication for priority processing.
What is the standard production cycle?
The cycle depends on order volume and product type. Generally, production is completed within 7-15 working days after order confirmation.
What delivery terms do you support?
We accept various international methods including EXW (Factory Delivery), FOB (Free on Board), CFR (Cost and Freight), and CIF.
Which certifications can you provide?
We provide CE certification, ISO 9001 quality system certification, third-party calibration certificates (CNAS), and detailed factory inspection reports.
Do you offer technical support?
Yes, our technical team is available 24/7. We provide remote problem-solving solutions and, when necessary, engineers can provide on-site support in your country.
What are your payment terms?
For amounts under $2,000, we require 100% prepayment. For larger orders, we typically charge a 30% deposit and 70% balance. We also accept L/C and OA agreements.